Policy
Privacy policy
This policy explains what Dimensions Development Inc., which operates ResumeChangers ("we"), collects, why, who processes it, how long we keep it, and the choices you have. Questions: support@resumechangers.com.
The short version
- The Playbook: you use it with your own AI assistant. We never receive your résumé or job descriptions.
- Pro: we store what you save (fact bank, résumé text, job descriptions, generated packages) so you can come back to it, and we send it to our AI provider to create each package. You can delete it at any time.
- Payments are handled by Stripe. We never see or store your full card number.
- We do not sell your personal information, and we never put résumé or job content into marketing analytics.
Information we collect
When you buy the Playbook
Stripe collects your payment details and email address. We receive your email, name and billing details as provided to Stripe, the amount, and order identifiers, and we keep an order record so we can deliver your files, let you download them again, and meet accounting obligations.
When you create an account or sign in
Your email address, sign-in times, and a session record. We use one-time sign-in links instead of passwords.
When you use Pro
Content you choose to save: your career fact bank, the résumé text and job descriptions you submit (including text extracted from a PDF you upload; the PDF file itself is deleted immediately after extraction), the target role and employer you enter, and the application packages generated for you, including your edits and up to 20 earlier versions of each edited package. We also record usage (which packages were generated, when, and technical details such as the AI model and token counts) to run your allowance and to understand our costs.
When you contact us or join the email list
Your name, email and message. For the optional email list, the text of the consent you gave, when you gave it, and a one-way hash of your IP address as a consent record.
Technical and analytics data
Our servers keep security and error logs, which are filtered so they do not contain email addresses, sign-in or download tokens, or résumé content. We use Google Analytics and Google Ads measurement on our public pages to understand visits and purchases. We strip query strings from the page addresses we send, we do not send résumé or job content, and we do not load analytics inside the Pro tool. You can block these with your browser or an extension.
Who processes your information
- Stripe: payments, subscriptions, receipts and the billing portal.
- Anthropic: our AI provider for Pro. Your fact bank, résumé text, job description and target role are sent to Anthropic's API to generate each package, under Anthropic's commercial terms.
- Our web host (Hostinger): stores the application, database and files.
- Our email provider: delivers order, sign-in and account emails.
- AWeber: only if you join our optional email list.
- Google: analytics and advertising measurement on public pages.
- Cloudflare: network security and delivery for our website.
How we use it
- To deliver what you bought and to let you download it again.
- To run Pro: generate, save and export your packages and manage your allowance.
- To send transactional emails such as receipts, download links and sign-in links.
- To send marketing emails only if you opted in.
- To keep the service secure, prevent abuse, and fix problems.
- To meet legal, tax and accounting obligations.
How long we keep it
- Pro content (fact bank, résumés, job descriptions, packages): until you delete it or delete your account.
- Order and payment records: kept after account deletion for as long as accounting and tax rules require.
- Usage records (no résumé content): kept with your billing history.
- Logs: kept for a limited period for security and troubleshooting.
- Backups: database backups are kept for up to 30 days, so deleted content can remain in a backup for up to that long before it is overwritten.
Your choices
- Delete saved materials: delete any application in the Pro tool, or delete your whole account from your account page. Deleting stored information cannot recall files you already downloaded or text you copied elsewhere.
- Access or correct your data: email us and we will help.
- Marketing emails: unsubscribe using the link in any marketing email.
- Depending on where you live, you may have additional rights under local law. Contact us to exercise them.
Security
We use HTTPS, store sign-in and download tokens only as keyed hashes, keep paid files and saved content outside the public website, and restrict every account resource to its owner. No system is perfectly secure; tell us right away if you think your account has been misused.
Children
ResumeChangers is not intended for children under 16.
Changes
We will update this page when our practices change and change the date at the top.